TY - JOUR AB - Purpose– The paper aims to focus on and discuss the differences between the demand chain led organization and the supply chain led organization.Design/methodology/approach– The paper uses a desk‐based approach to data collection and provides analysis and discussion of the issues.Findings– The paper finds that the differences between the demand chain led organization and the supply chain led organization are ones of emphasis. Supply management is cost‐led and attempts to provide an adequate level of service. By contrast the demand chain approach is a broader view of relationship management taking a view that the two overlap and that effective management is to integrate the two.Originality/value– The paper focuses on the increasing importance of demand chain and supply chain management decisions. VL - 17 IS - 1 SN - 0957-4093 DO - 10.1108/09574090610663446 UR - https://doi.org/10.1108/09574090610663446 AU - Walters David PY - 2006 Y1 - 2006/01/01 TI - Effectiveness and efficiency: the role of demand chain management T2 - The International Journal of Logistics Management PB - Emerald Group Publishing Limited SP - 75 EP - 94 Y2 - 2024/09/19 ER -