A new approach to records management with the Information Workplace Platform

Alexis Castillo‐Soto (Department for Education, London, UK)
Gill Baker (Department for Education, London, UK)

Records Management Journal

ISSN: 0956-5698

Publication date: 22 November 2011



This case study aims to set out the challenges faced by the Department for Education (DfE) in managing information and encouraging collaboration. The DfE has restructured its systems and delivered the Information Workplace Platform (IWP), in order to encourage better collaborative working and improve the success of its records management processes.


The case study gathers together information from a number of sources within the Department (through interviews with individuals and written materials) to establish the “story” of the development of the IWP.


The case study includes details of the benefits of the implementation of IWP, both quantitative and qualitative.


This case study fulfils a need to share best practice with others in order to encourage positive change for information management, collaboration and records management across the public sector.



Castillo‐Soto, A. and Baker, G. (2011), "A new approach to records management with the Information Workplace Platform", Records Management Journal, Vol. 21 No. 3, pp. 205-213. https://doi.org/10.1108/09565691111186876

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Copyright © 2011, Emerald Group Publishing Limited

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