Implementing EDRM: has it provided the benefits expected?

Zoë A. Smyth (Public Record Office of Northern Ireland, Belfast, UK)

Records Management Journal

ISSN: 0956-5698

Publication date: 1 December 2005



To analyse the lessons learned from the Electronic Document and Records Management (EDRM) project at the Public Record Office of Northern Ireland to inform other practitioners.


Using PRINCE II project methodology the EDRM project objectives were to re‐introduce best practice records management following ISO 15489 as the standard, implement software that met the 2002 functional requirements devised by The National Archives UK and provide a detailed lessons‐learned report to inform the wider roll‐out to 18,000 users in the Northern Ireland Civil Service.


Develops practical lessons learned and highlights key issues and risks with a project of this nature and identifies some of the initial business benefits that can be achieved.

Research limitations/implications

The Public Record Office of Northern Ireland was a relatively small organisational project and, due to the remit of the agency senior management support, which is critical, was somewhat easier to obtain.

Practical implications

This paper is a useful case study investigation of a project management approach to the introduction of EDRM within an organisation using ISO 15489 as a tool.


This paper reflects practical lessons learned from a successful implementation of EDRM and will help other professionals who are considering or already introducing EDRM in their own organisations.



Smyth, Z. (2005), "Implementing EDRM: has it provided the benefits expected?", Records Management Journal, Vol. 15 No. 3, pp. 141-149.

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Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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