Implementing an electronic records management system: A public sector case study
Abstract
Purpose
This article seeks to consider the practical implementation of an electronic records management system in the National Health Service Purchasing and Supply Agency, a UK government agency.
Design/methodology/approach
It examines the four main stages from specifying and selecting the system through to post‐implementation evaluation and identifies the lessons learned within the context of the specific organisation and its record‐keeping culture.
Findings
The implementation of an ERM system causes a massive cultural shift that can be made easier with the backing of senior management. However, the desired results can also be achieved with a strong team if senior management empowers the project but does not get personally involved.
Originality/value
This article will give insight to those organisations that are thinking of implementing an ERM system.
Keywords
Citation
Gregory, K. (2005), "Implementing an electronic records management system: A public sector case study", Records Management Journal, Vol. 15 No. 2, pp. 80-85. https://doi.org/10.1108/09565690510614229
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited