Approaches the issue of productivity in services from a phenomenological perspective. Refers to embodiment, expression and emotion in working life of services. Discusses an understanding of post‐industrial service work and a corresponding service‐productivity culture. Presents the concept of “communities of productive practice”. Offers managerial and organizational implications for an embodied productivity.
Küpers, W. (1998), "Phenomenology of embodied productivity in services", International Journal of Service Industry Management, Vol. 9 No. 4, pp. 337-358. https://doi.org/10.1108/09564239810228858
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