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Phenomenology of embodied productivity in services

Wendelin Küpers (University of Witten/Herdecke, Germany)

International Journal of Service Industry Management

ISSN: 0956-4233

Article publication date: 1 October 1998

Abstract

Approaches the issue of productivity in services from a phenomenological perspective. Refers to embodiment, expression and emotion in working life of services. Discusses an understanding of post‐industrial service work and a corresponding service‐productivity culture. Presents the concept of “communities of productive practice”. Offers managerial and organizational implications for an embodied productivity.

Keywords

Citation

Küpers, W. (1998), "Phenomenology of embodied productivity in services", International Journal of Service Industry Management, Vol. 9 No. 4, pp. 337-358. https://doi.org/10.1108/09564239810228858

Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited