Arbitration Outcomes in the Service Sector: An Empirical Assessment

Abstract

While labour arbitration is established as the final stage of dispute resolution in virtually every collective bargaining agreement, there has been no attention focusing on its role in the service sector. Relying on five years of arbitration data, examines the categories in which arbitration cases arise as well as their outcomes. Finds that disciplinary issues pertaining to absenteeism, dishonesty, drug/alcohol abuse, and insubordination comprised the majority of cases arbitrated for the service sector firms examined.

Citation

Mills, P.K. and Dalton, D.R. (1994), "Arbitration Outcomes in the Service Sector: An Empirical Assessment", International Journal of Service Industry Management, Vol. 5 No. 2, pp. 57-71. https://doi.org/10.1108/09564239410057681