CEOs′ Views on Good Management Practices in Victoria, Australia

Abstract

Reports research conducted in 1991 among Chief Executive Officers (CEOs) of advertising agencies, banks, airlines and large tourist companies in Melbourne in order to canvass their opinions on good management practices. The principles of a generative research strategy were adhered to and a free response questionnaire was administered to the target population. The aim of the study was to capture the views of CEOs directly involved. CEOs considered leadership, human resource management, financial acumen, experience, creative and visionary thinking and good communication, among others, to be fundamental factors of proficient management in a service organization. Despite using a generative strategy, these espoused practices are

Citation

Simon, A. (1993), "CEOs′ Views on Good Management Practices in Victoria, Australia", International Journal of Service Industry Management, Vol. 4 No. 4, pp. 54-67. https://doi.org/10.1108/09564239310044299