TY  - JOUR
AB  - Proposes that a key question for hotel operators in the 1990s is
how to create and sustain a service culture which appeals to consumers
and effectively differentiates their product offer. Raises five design
considerations for hotel companies wishing to improve the service
climate or culture within their organization. Develops these with
reference to case examples taken from five UK national and international
hotel companies. The examples have been selected to show how each
initiative provides an effective mechanism for contemporary,
customer‐led service development.
VL  - 4
IS  - 2
SN  - 0956-4233
DO  - 10.1108/09564239310037936
UR  - https://doi.org/10.1108/09564239310037936
AU  - Teare Richard
PY  - 1993
Y1  - 1993/01/01
TI  - Designing a Contemporary Hotel Service Culture
T2  - International Journal of Service Industry Management
PB  - MCB UP Ltd
SP  - 63
EP  - 73
Y2  - 2024/04/24
ER  -