TY  - JOUR
AB  - Takes as its basis the development of the most comprehensive
quality criteria for public service as yet developed in the USA. Reports
on this development as a management assessment tool for quality
improvement initiatives within institutions and as a working model for
the creation of a shared framework to promote recognition and facilitate
mutual learning among public service institutions. Reports on
deliberations to establish a national quality award for states, locales
and regional governments in the USA. Poses the further leadership
challenge of developing and agreeing upon quality criteria between
governments and their service industry suppliers and contractors in the
interest of public service. Offers an electronic means of co‐ordinating
such learning. Intended to evoke discussion on the pros and cons of
developing appropriate cross‐national or international public service
quality criteria.
VL  - 4
IS  - 2
SN  - 0956-4233
DO  - 10.1108/09564239310037918
UR  - https://doi.org/10.1108/09564239310037918
AU  - Terence Harwick B.
AU  - Russell Marty
PY  - 1993
Y1  - 1993/01/01
TI  - Quality Criteria for Public Service: A Working Model
T2  - International Journal of Service Industry Management
PB  - MCB UP Ltd
SP  - 29
EP  - 40
Y2  - 2024/05/04
ER  -