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Scandinavian Management and the Nordic School of Services‐Contributions to Service Management and Quality

International Journal of Service Industry Management

ISSN: 0956-4233

Article publication date: 1 December 1991

Abstract

The contribution of academic research into service management, service quality and the marketing of services in Scandinavia and Finland is reviewed and evaluated. The importance of the Scandinavian service‐oriented management approach is also discussed. An extensive bibliography is included.

Keywords

Citation

Grönroos, C. (1991), "Scandinavian Management and the Nordic School of Services‐Contributions to Service Management and Quality", International Journal of Service Industry Management, Vol. 2 No. 3, pp. 17-26. https://doi.org/10.1108/09564239110007247

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited