TY  - JOUR
AB  - The question of quality is also becoming increasingly important in
intellectual services provided for companies. However, because these
services present certain of the main characteristics of services in an
accentuated form, it is necessary to reconsider the pre‐existing
analytical frameworks regarding the question of quality. This article
isolates two approaches to quality which enable a clearer view of some
of the stakes at play in the changes in which the notion of quality is
involved.
VL  - 2
IS  - 1
SN  - 0956-4233
DO  - 10.1108/09564239110003313
UR  - https://doi.org/10.1108/09564239110003313
AU  - Mayère Anne
PY  - 1991
Y1  - 1991/01/01
TI  - Quality and Intellectual Services
T2  - International Journal of Service Industry Management
PB  - MCB UP Ltd
SP  - 61
EP  - 76
Y2  - 2024/04/25
ER  -