The question of quality is also becoming increasingly important in intellectual services provided for companies. However, because these services present certain of the main characteristics of services in an accentuated form, it is necessary to reconsider the pre‐existing analytical frameworks regarding the question of quality. This article isolates two approaches to quality which enable a clearer view of some of the stakes at play in the changes in which the notion of quality is involved.
Mayère, A. (1991), "Quality and Intellectual Services", International Journal of Service Industry Management, Vol. 2 No. 1, pp. 61-76. https://doi.org/10.1108/09564239110003313Download as .RIS
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