Service‐driven manufacturing: Provision, evolution and financial impact of services in industrial firms

Abstract

Purpose

The purpose of this paper is to provide a review of key research contributions on the topic of service strategies in manufacturing by focusing on descriptions of the phenomenon and theoretical explanations of its evolution and financial consequences.

Design/methodology/approach

A summary analysis of the extant literature is provided. Valuable contributions and fundamental methodological issues are identified and discussed. Challenges, limitations and directions for future research avenues are also highlighted.

Findings

As a result of the analysis and discussion presented, the concept of service‐driven manufacturing is integrated through the provision, evolution and impact of services in industrial settings.

Practical implications

The paper contains guidelines for manufacturing managers interested in the evolution from products to services in different industries.

Originality/value

The paper is expected to be used as a relevant source of ideas and guidance for all those interested in doing research in services strategies in manufacturing.

Citation

Gebauer, H., Ren, G., Valtakoski, A. and Reynoso, J. (2012), "Service‐driven manufacturing: Provision, evolution and financial impact of services in industrial firms", Journal of Service Management, Vol. 23 No. 1, pp. 120-136. https://doi.org/10.1108/09564231211209005