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Values‐based Service for Sustainable Business – Lessons from IKEA

Javier Reynoso (Chair, Services Management Research and Education, Monterrey Institute of Technology – ITESM‐EGADE, Monterrey, Mexico)

Journal of Service Management

ISSN: 1757-5818

Article publication date: 7 August 2009

Citation

Reynoso, J. (2009), "Values‐based Service for Sustainable Business – Lessons from IKEA", Journal of Service Management, Vol. 20 No. 4, pp. 473-475. https://doi.org/10.1108/09564230910978548

Publisher

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Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited