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Research themes, concepts and relationships: A study of International Journal of Service Industry Management (1990‐2005)

Alan Pilkington (School of Management, Royal Holloway, University of London, Egham, UK)
Kah‐Hin Chai (Industrial and Systems Engineering, National University of Singapore, Singapore)

International Journal of Service Industry Management

ISSN: 0956-4233

Article publication date: 14 March 2008

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Abstract

Purpose

The purpose of this paper is to investigate the core themes of service research by analysing citations in the International Journal of Service Industry Management (IJSIM). It also aims to discuss changes in the discipline's sub‐fields and identifies emerging topics.

Design/methodology/approach

The paper is an empirical analysis of citations and co‐citations from the IJSIM. Network and factor analysis are used to analyse and group the data. The study is unique in performing the analysis at the individual publication level, rather than following the normal aggregated author co‐citation analysis method.

Research limitations/implications

The study examines only IJISM. Future study on other top journal such as Journal of Service Research would provide a more complete picture on service research.

Findings

The study identifies that the core ideas of service research centred on service quality and customer satisfaction. Also identified are periphery areas which may become more significant.

Originality/value

The main contribution of this article is the use of the novel network analysis technique to analyze the 15,003 citations in the 435 articles published in IJSIM between 1990‐2005. This is a quantitative analysis unlike previous review articles which rely largely on the observations and reflections of pioneering researchers.

Keywords

Citation

Pilkington, A. and Chai, K. (2008), "Research themes, concepts and relationships: A study of International Journal of Service Industry Management (1990‐2005)", International Journal of Service Industry Management, Vol. 19 No. 1, pp. 83-110. https://doi.org/10.1108/09564230810855725

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited