TY  - JOUR
AB  - 
VL  - 17
IS  - 3
SN  - 0956-4233
DO  - 10.1108/09564230610667131
UR  - https://doi.org/10.1108/09564230610667131
AU  - Stauss Bernd
PY  - 2006
Y1  - 2006/01/01
TI  - Flying High in a Competitive Industry: Cost‐effective Service Excellence at Singapore Airlines
T2  - International Journal of Service Industry Management
PB  - Emerald Group Publishing Limited
SP  - 301
EP  - 302
Y2  - 2024/04/23
ER  -