TY  - JOUR
AB  - 
VL  - 17
IS  - 1
SN  - 0956-4233
DO  - 10.1108/09564230610651606
UR  - https://doi.org/10.1108/09564230610651606
AU  - Van Dierdonck Roland
PY  - 2006
Y1  - 2006/01/01
TI  - Service Operations Management: Improving Service Delivery
T2  - International Journal of Service Industry Management
PB  - Emerald Group Publishing Limited
SP  - 99
EP  - 100
Y2  - 2024/05/06
ER  -