TY  - JOUR
AB  - Purpose– To introduce the special issue focusing on the QUIS 9 symposium.Design/methodology/approach– A brief perspective of the best papers presented at the Quality in Services (QUIS9) symposium held at Karlstad university, Sweden in June 2004.Findings– Outlines some of the highlights surrounding the conference.Originality/value– Provides a brief report of the context of the conference.
VL  - 16
IS  - 2
SN  - 0956-4233
DO  - 10.1108/09564230510592261
UR  - https://doi.org/10.1108/09564230510592261
AU  - Gustafsson Anders
PY  - 2005
Y1  - 2005/01/01
TI  - QUIS 9 symposium – service excellence in management
T2  - International Journal of Service Industry Management
PB  - Emerald Group Publishing Limited
SP  - 133
EP  - 134
Y2  - 2024/04/25
ER  -