QUIS 9 symposium – service excellence in management

Abstract

Purpose

To introduce the special issue focusing on the QUIS 9 symposium.

Design/methodology/approach

A brief perspective of the best papers presented at the Quality in Services (QUIS9) symposium held at Karlstad university, Sweden in June 2004.

Findings

Outlines some of the highlights surrounding the conference.

Originality/value

Provides a brief report of the context of the conference.

Citation

Gustafsson, A. (2005), "QUIS 9 symposium – service excellence in management", International Journal of Service Industry Management, Vol. 16 No. 2, pp. 133-134. https://doi.org/10.1108/09564230510592261