Winning at Service: Lessons from Service Leaders

Olivier Furrer (Nijmegen School of Management, University of Nijmegen, Nijmegen, The Netherlands)

International Journal of Service Industry Management

ISSN: 0956-4233

Publication date: 1 December 2004

Abstract

Keywords

Citation

Furrer, O. (2004), "Winning at Service: Lessons from Service Leaders", International Journal of Service Industry Management, Vol. 15 No. 5, pp. 515-518. https://doi.org/10.1108/09564230410564966

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Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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