TY  - JOUR
AB  - Focuses on the client in a management consulting relationship. Argues that any measure of service productivity must include some component that focues on the client side of the service encounter. Client productivity – measurement and structure – requires more attention and research into the stage/backstage issues.
VL  - 12
IS  - 2
SN  - 0956-4233
DO  - 10.1108/09564230110387515
UR  - https://doi.org/10.1108/09564230110387515
AU  - Martin Claude R.
AU  - Horne David A.
AU  - Chan Winnie S.
PY  - 2001
Y1  - 2001/01/01
TI  - A perspective on client productivity in business‐to‐business consulting services
T2  - International Journal of Service Industry Management
PB  - MCB UP Ltd
SP  - 137
EP  - 158
Y2  - 2024/04/19
ER  -