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A perspective on client productivity in business‐to‐business consulting services

Claude R. Martin Jr. (University of Michigan, Ann Arbor, Michigan, USA)
David A. Horne (California State University, Long Beach, California, USA, and)
Winnie S. Chan (TOM.COM of Hutchison Whampoa, Hong Kong)

International Journal of Service Industry Management

ISSN: 0956-4233

Article publication date: 1 May 2001

Abstract

Focuses on the client in a management consulting relationship. Argues that any measure of service productivity must include some component that focues on the client side of the service encounter. Client productivity – measurement and structure – requires more attention and research into the stage/backstage issues.

Keywords

Citation

Martin, C.R., Horne, D.A. and Chan, W.S. (2001), "A perspective on client productivity in business‐to‐business consulting services", International Journal of Service Industry Management, Vol. 12 No. 2, pp. 137-158. https://doi.org/10.1108/09564230110387515

Publisher

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MCB UP Ltd

Copyright © 2001, MCB UP Limited