Managing human resources in healthcare: learning from world class practices ‐ part II

Mohamed Zairi (SABIC Chair in Best Practice Management, European Centre for TQM, University of Bradford, Bradford, UK)

Health Manpower Management

ISSN: 0955-2065

Publication date: 1 April 1998


This is part II of an analysis of world class practices adopted by model organisations known for their excellence in terms of people management and their superior competitiveness based on harnessing the potential of their employees. This paper continues by addressing best practices adhered to by organisations using the NASA framework, such as Rockwell Space Systems Divisions. In addition and quite comprehensively, the paper examines the personnel function and how it is managed in Japan. Finally, the paper describes two cases of model organisations and the human resource practices adopted and concludes by drawing some useful pointers that professionals who are in a healthcare setting and who are concerned with human resources can learn from.



Zairi, M. (1998), "Managing human resources in healthcare: learning from world class practices ‐ part II", Health Manpower Management, Vol. 24 No. 2, pp. 58-65.

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Copyright © 1998, MCB UP Limited

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