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Surveying technologists: a novel method for establishing productivity standards in a clinical haematology laboratory

Aminah Jatoi (Aminah Jatoi is at the Division of Hematology/Oncology, Department of Medicine, The New England Medical Center and Tufts University, Boston, Massachusetts, USA)
Rosemary Jaromin (Rosemary Jaromin and Debera Grzybek are at the Hematology Laboratory, The Massachusetts General Hospital, Boston, Massachusetts, USA)
Debera Grzybek (Debera Grzybek are at the Hematology Laboratory, The Massachusetts General Hospital, Boston, Massachusetts, USA)
Phuong L. Nguyen (Phuong L. Nguyen is currently at the Department of Laboratory Medicine and Pathology, The University of Minnesota Academic Health Center, Minneapolis, Minnesota, USA)

Health Manpower Management

ISSN: 0955-2065

Article publication date: 1 October 1997

Abstract

Personnel costs comprise the largest clinical laboratory expense. Yet standards to judge the productivity of personnel have not been established. A survey of the authors’ own personnel was conducted to derive productivity standards in the Clinical Hematology Laboratory at the Massachusetts General Hospital, Boston, Massachusetts, USA. Technologists were asked how many white blood cell differentials they could perform in an eight‐hour shift. Differential productivity was tracked before and after the survey. Of the respondents, 100 per cent failed to meet their own expectations of productivity. Nine technologists were tracked both before and after the survey was mailed and manifested a significant increase in productivity. These results suggest that technologists are objective in their assessment of their own productivity, that their opinions might be a resource for establishing productivity standards within the laboratory, and that such surveys may serve as motivational tools to augment productivity.

Keywords

Citation

Jatoi, A., Jaromin, R., Grzybek, D. and Nguyen, P.L. (1997), "Surveying technologists: a novel method for establishing productivity standards in a clinical haematology laboratory", Health Manpower Management, Vol. 23 No. 5, pp. 167-169. https://doi.org/10.1108/09552069710175454

Publisher

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MCB UP Ltd

Copyright © 1997, MCB UP Limited