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Work Transformation in Health Care

Kathie Vestal (Director of Work Transformation in Health Care for Hay Management Consultants, Dallas, Texas, USA.)
Roy Massey (Director of UK Health Care Consulting for Hay Management Consultants, Manchester, UK.)

Health Manpower Management

ISSN: 0955-2065

Article publication date: 1 August 1994


Examines the growing use of “work transformation” or process re‐engineering techniques in health‐care organizations. Identifies how pressures on funding and increased expectations are forcing health‐care organizations to adopt radical solutions in their search for lower costs and improved quality of care. Also examines the experience of a number of organizations, and highlights some of the risks involved in taking these approaches.



Vestal, K. and Massey, R. (1994), "Work Transformation in Health Care", Health Manpower Management, Vol. 20 No. 3, pp. 9-13.




Copyright © 1994, MCB UP Limited