Signposts, Icons and Change: Inside the Clockwork of an NHS Trust with Investors in People and BS 5750
John Spiers
(Chairman of the Brighton Health Care NHS Trust, Brighton and
Chairman of the Salomons Centre, Tunbridge Wells, UK.)
196
Abstract
Discusses the need for cultural change in the NHS and the need to nurture a performing organization that uses outcome measures to improve service delivery. Considers Investors in People and BS 5750 as two iconographic signposts that could help to achieve successful change by introducing targets and incentives that involve staff and patients.
Keywords
Citation
Spiers, J. (1994), "Signposts, Icons and Change: Inside the Clockwork of an NHS Trust with Investors in People and BS 5750", Health Manpower Management, Vol. 20 No. 2, pp. 33-34. https://doi.org/10.1108/09552069410060076
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited