Managing excellence: leadership

Abstract

Managing excellence is a very hot topic presently and there is a proliferation of articles and books on what excellence is and how it can be achieved. This paper is part of a series addressing the topic of Business Excellence from a practical evidence‐based approach. The thoroughness of the study is reflected by both the number of model organisations which were analysed but also by the very comprehensive catalogue of Best Practices found to be the key drivers that have resulted in the covered organisations’ overall performance in the market place. Each of the nine papers concludes with a useful checklist for senior executives and other managers concerned to assess and measure the effectiveness of their “processes” from the point of view of excellence but also maturity

Citation

Zairi, M. (1999), "Managing excellence: leadership", The TQM Magazine, Vol. 11 No. 4, pp. 215-224. https://doi.org/10.1108/09544789910277288