Towards a European definition of TQM – a historical review
Volker Krüger
(Volker Krüger is a Sales Manager of Wippermann Hagen, Germany.)
2291
Abstract
This article discusses the history of quality management in Germany, Japan, Britain and the USA. It suggests a need for further development of a European model for quality to fit the specific business and social cultures of European organizations.
Keywords
Citation
Krüger, V. (1999), "Towards a European definition of TQM – a historical review", The TQM Magazine, Vol. 11 No. 4, pp. 257-263. https://doi.org/10.1108/09544789910272940
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited