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Five years with quality awards in Denmark

Kai Kristensen (Kai Kristensen is a professor in the Department of Information Science at the Århus School of Business, Denmark. Hans Jørn Juhl is an associate professor, also in the Department of Information Science at the Århus School of Business, Denmark)
Hans Jørn Juhl (Hans Jørn Juhl is an associate professor, also in the Department of Information Science at the Århus School of Business, Denmark)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 1999

474

Abstract

In Denmark two different quality awards exist: the Danish Quality Award and the Quality Award for the Public Sector. In this paper we present the average results obtained by public and private applicants to the two existing Danish quality awards. Results are compared between sectors and are also compared across time to show changes in the level of implementation of total quality management in Danish companies. Private companies have improved in nearly all areas from 1993 to 1996. Public institutions have been competing for the first time in 1997 and show a relative strength in enabling areas compared to result areas. Public results in 1997 are very similar to the private results from 1993. Furthermore we describe the quality situation in Denmark and the plans for further development with particular emphasis on the role that the Danish Quality Award Organisation is expected to play in the future.

Keywords

Citation

Kristensen, K. and Jørn Juhl, H. (1999), "Five years with quality awards in Denmark", The TQM Magazine, Vol. 11 No. 2, pp. 80-83. https://doi.org/10.1108/09544789910257019

Publisher

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MCB UP Ltd

Copyright © 1999, MCB UP Limited

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