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Performance improvement: a manager for the twenty‐first century ‐ part II

H. James Harrington (H. James Harrington is an International Quality Advisor and Principal at Ernst & Young LLP, San Jose, California, USA)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 February 1999

774

Abstract

Managers are people who accomplish tasks through others. For the twenty‐first century, managers should be defined as people who accomplish tasks through their effective use of processes and enablers. This paper defines what the new manager will look like in the twenty‐first century. It is the second of a two‐part paper.

Keywords

Citation

Harrington, H.J. (1999), "Performance improvement: a manager for the twenty‐first century ‐ part II", The TQM Magazine, Vol. 11 No. 1, pp. 5-7. https://doi.org/10.1108/09544789910246552

Publisher

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MCB UP Ltd

Copyright © 1999, MCB UP Limited

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