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The establishment of an integrated management system ‐ a paradigm for railway engineering management

Y.K. Chan (MTR Corporation, Hong Kong)
P. Gaffney (MTR Corporation, Hong Kong)
K. Neailey (University of Warwick, UK)
W.H. Ip (Hong Kong Polytechnic University, Hong Kong)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 December 1998

1573

Abstract

In today’s public transport market where competition is keener than ever, railway operators are in desperate need of a customised total quality management approach to enhance performance and outcompete their counterparts. This paper outlines the work related to the establishment and implementation of such a total management approach, an integrated management system evolved from the ISO 9000‐based quality management system, in the Mass Transit Railway Corporation (MTR Corporation), Hong Kong, and how this system serves to enhance the corporation’s competitiveness by successfully addressing its rapidly changing needs.

Keywords

Citation

Chan, Y.K., Gaffney, P., Neailey, K. and Ip, W.H. (1998), "The establishment of an integrated management system ‐ a paradigm for railway engineering management", The TQM Magazine, Vol. 10 No. 6, pp. 420-424. https://doi.org/10.1108/09544789810239146

Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited

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