TY - JOUR AB - Managers are people who accomplish tasks through others. For the twenty‐first century, managers should be defined as people who accomplish tasks through their effective use of processes and enablers. This paper defines what the new manager will look like in the twenty‐first century. It is the first of a two‐part paper. VL - 10 IS - 6 SN - 0954-478X DO - 10.1108/09544789810239137 UR - https://doi.org/10.1108/09544789810239137 AU - Harrington H. James PY - 1998 Y1 - 1998/01/01 TI - Performance inprovement: a manager for the twenty‐ first century ‐ part I T2 - The TQM Magazine PB - MCB UP Ltd SP - 417 EP - 419 Y2 - 2024/09/26 ER -