Performance inprovement: a manager for the twenty‐ first century ‐ part I

Abstract

Managers are people who accomplish tasks through others. For the twenty‐first century, managers should be defined as people who accomplish tasks through their effective use of processes and enablers. This paper defines what the new manager will look like in the twenty‐first century. It is the first of a two‐part paper.

Citation

Harrington, H.J. (1998), "Performance inprovement: a manager for the twenty‐ first century ‐ part I", The TQM Magazine, Vol. 10 No. 6, pp. 417-419. https://doi.org/10.1108/09544789810239137