TY  - JOUR
AB  - Discusses the people
side of TQM implementation with reference to organisations and
organisation development theorists. Argues that a focus on the
individual in the organization, and the organization’s social
systems, is the key to TQM success. Provides information on the
traditional approach to securing employee commitment to quality and
looks at the development of the TQM vision. Concludes that a
considerable number of Western managers still cling to an outdated
traditional approach.
VL  - 10
IS  - 4
SN  - 0954-478X
DO  - 10.1108/09544789810222667
UR  - https://doi.org/10.1108/09544789810222667
AU  - Krüger Volker
PY  - 1998
Y1  - 1998/01/01
TI  - Total quality management and its humanistic orientation towards
organisational analysis
T2  - The TQM Magazine
PB  - MCB UP Ltd
SP  - 293
EP  - 301
Y2  - 2024/04/19
ER  -