TY  - JOUR
AB  - It has been said sometimes in recent
years that “quality assurance is the assurance of
quality: quality management is the quality of
management”. The key factors of success for the proper
implementation of a quality management program in any organization
lie within that statement. Quality assurance efforts are directed at
activities related to the products and services that are
provided; the scope of a quality management program encompasses
everyone and all activities. Since management is responsible for
directing the activities of the people within the organization, the
control of the management process itself is necessary to implement an
overall quality program. Managing people consists of more than
controlling their activities ‐ management must provide the
appropriate leadership in demonstrating its commitment, must foster a
culture commensurate with its vision and mission, and must make
available the funds for the implementation of the program. Without
these aspects in pace, no quality program can withstand the test of
time.
VL  - 10
IS  - 4
SN  - 0954-478X
DO  - 10.1108/09544789810222649
UR  - https://doi.org/10.1108/09544789810222649
AU  - Laszlo George P.
PY  - 1998
Y1  - 1998/01/01
TI  - Implementing a quality management program ‐ three Cs of success: commitment, culture, cost
T2  - The TQM Magazine
PB  - MCB UP Ltd
SP  - 281
EP  - 287
Y2  - 2024/09/19
ER  -