TY  - JOUR
AB  - Research
has proved that total quality management is crucial to the success of
many organizations. This article points out that intensified
competition and developments in a turbulent environment necessitate a
shift in the quality mindset to also include providing delight to all
stakeholders by offering them superior value and satisfaction beyond
what is expected. Reasons for the paradigm shift are discussed,
requirements for an orientation of stakeholder delight are
highlighted and ways of delighting stakeholders are
suggested.
VL  - 10
IS  - 4
SN  - 0954-478X
DO  - 10.1108/09544789810222630
UR  - https://doi.org/10.1108/09544789810222630
AU  - Radder Laetitia
PY  - 1998
Y1  - 1998/01/01
TI  - Stakeholder delight: the next step in TQM
T2  - The TQM Magazine
PB  - MCB UP Ltd
SP  - 276
EP  - 280
Y2  - 2024/04/19
ER  -