Human resources and total quality management: case studies in Brazilian companies

Luiz C.R. Carpinetti (Assistant Professor in the Department of Mechanical Engineering, School of Engineering of Sa∼o Carlos, USP, Sa∼o Carlos, Brazil)
Fernando C.A. Santos (Assistant Professor in the Department of Mechanical Engineering, School of Engineering of Sa∼o Carlos, USP, Sa∼o Carlos, Brazil)
M.A. Gonçalves (Assistant Professor in the Department of Management, Faculty of Economy and Management, USP, Sa∼o Carlos, Brazil)

The TQM Magazine

ISSN: 0954-478X

Publication date: 1 April 1998

Abstract

This paper presents an exploratory research carried out in four manufacturing companies (large to medium size) located in the central region of São Paulo State, Brazil. The research was conducted aiming at characterising the companies in regard to quality and human resource management practices. The results show that human resource management may co‐operate with the success of total quality programmes, emphasising the competitive advantages which can be created from this partnership, namely organisational learning, organisational culture management and team‐based management.

Keywords

Citation

Carpinetti, L., Santos, F. and Gonçalves, M. (1998), "Human resources and total quality management: case studies in Brazilian companies", The TQM Magazine, Vol. 10 No. 2, pp. 109-114. https://doi.org/10.1108/09544789810211416

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Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited

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