TY  - JOUR
AB  - This paper will investigate whether or not accredited and non‐accredited quality management systems have effected service quality delivery to external customers. The six research sites were selected for their diversity; theatre, art gallery, museum, leisure centre, golf course and amusement park. The diversity was not only in terms of the leisure service offered but in the sector the organisations operated in; public, commercial and voluntary. An evaluation of the management processes was undertaken and several themes emerged which have relevance to other service industries (e.g. number of core services offered). Conclusions are drawn as to the way forward if the service sector wishes to work towards a customer‐orientated culture.
VL  - 10
IS  - 2
SN  - 0954-478X
DO  - 10.1108/09544789810211399
UR  - https://doi.org/10.1108/09544789810211399
AU  - Williams Christine
PY  - 1998
Y1  - 1998/01/01
TI  - The state of quality management in six leisure related research sites
T2  - The TQM Magazine
PB  - MCB UP Ltd
SP  - 95
EP  - 103
Y2  - 2024/04/19
ER  -