Shifting the paradigm: TQM and the ways we use word processors

Michael Egan (Professor of English, University of Massachusetts at Amherst, and President of Michael Egan & Associates, a consulting company based in Narragansett, Rhode Island, USA. His writings include Write Now! Total Quality Writing in the Age of Computers (American Business Press, 1996))

The TQM Magazine

ISSN: 0954-478X

Publication date: 1 August 1997


Looks at ways to increase writing effectiveness through use of word processors. Considers aspects such as organization of material, methods to remove “writer’s block” and the use of visual facilities to uncover connections between ideas. Discusses aspects relating to prewriting, writing and rewriting.



Egan, M. (1997), "Shifting the paradigm: TQM and the ways we use word processors", The TQM Magazine, Vol. 9 No. 4, pp. 305-309.

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Copyright © 1997, MCB UP Limited

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