Creating zero‐defect students

Stanislav Karapetrovic (Stanislav Karapetrovic is currently working on his PhD in quality engineering, Faculty of Engineering, University of Manitoba, Canada)
Walter Willborn (Senior Scholar in the Faculty of Management at the University of Manitoba, Canada)

The TQM Magazine

ISSN: 0954-478X

Publication date: 1 August 1997


States that quality of university education has recently become a subject of major concern. The job market is getting tighter, and even a degree from a reputable university does not guarantee employment in the area of the student’s expertise any more. Students, their families, employers and the government want assurance that the students will get “good quality” education. The question is: what does “good quality education” mean? Attempts to answer some of the lingering questions about quality in the university environment. Looks at the products and customers of the university, examines some quality assurance issues, and shows what the authors mean by “zero‐defect” students.



Karapetrovic, S. and Willborn, W. (1997), "Creating zero‐defect students", The TQM Magazine, Vol. 9 No. 4, pp. 287-291.

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Copyright © 1997, MCB UP Limited

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