A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ Part I

T. Thiagarajan (Senior Quality Manager, Palm Oil Research Institute (PORIM), Malaysia)
M. Zairi (SABIC Chair in Best Practice Management, Bradford University, Bradford, UK)

The TQM Magazine

ISSN: 0954-478X

Publication date: 1 August 1997

Abstract

Represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality gurus and writers. Such factors are considered as being conducive to the success of TQM implementation. Discusses these factors from the point of view of how and why. There appears to be little agreement on the what, so an understanding of the “processes” involved in implementation allows for the appropriate framing and objective classification of key factors for TQM implementation. Part I discusses quality factors related to: leadership; internal stakeholders’ management; policy and strategy. In all, 98 examples of best practice are referred to, to illustrate how the various critical fields of TQM have successfully been put in place.

Keywords

Citation

Thiagarajan, T. and Zairi, M. (1997), "A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ Part I", The TQM Magazine, Vol. 9 No. 4, pp. 270-286. https://doi.org/10.1108/09544789710181899

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Publisher

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MCB UP Ltd

Copyright © 1997, MCB UP Limited

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