Represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality gurus and writers. Such factors are considered as being conducive to the success of TQM implementation. Discusses these factors from the point of view of how and why. There appears to be little agreement on the what, so an understanding of the “processes” involved in implementation allows for the appropriate framing and objective classification of key factors for TQM implementation. Part I discusses quality factors related to: leadership; internal stakeholders’ management; policy and strategy. In all, 98 examples of best practice are referred to, to illustrate how the various critical fields of TQM have successfully been put in place.
Thiagarajan, T. and Zairi, M. (1997), "A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ Part I", The TQM Magazine, Vol. 9 No. 4, pp. 270-286. https://doi.org/10.1108/09544789710181899Download as .RIS
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