TY  - JOUR
AB  - ISO 9000, SEI CMM, BPI, TQM ‐ it was enough to make one’s head reel. How did one meld them into a cohesive quality programme? After a lot of research, Internet discussions, and strategy sessions with management and corporate quality “gurus” we formulated a plan, one that continually evolved from lessons learned each step of the way. Summarizes our approach for implementing a quality process in SITA R&D, how we integrated ISO 9000 and BPI and TQM, how we organized for the effort, how it all changed as we progressed, discoveries we made along the way and a preview of our next step.
VL  - 9
IS  - 4
SN  - 0954-478X
DO  - 10.1108/09544789710181880
UR  - https://doi.org/10.1108/09544789710181880
AU  - Thelen Mary J.
PY  - 1997
Y1  - 1997/01/01
TI  - Integrating process improvement, ISO 9000 and TQM in SITA Research and Development
T2  - The TQM Magazine
PB  - MCB UP Ltd
SP  - 265
EP  - 269
Y2  - 2024/04/25
ER  -