TY  - JOUR
AB  - The Singapore Airport Terminal Services (SATS) Inflight Catering has maintained a 47‐year zero‐food‐poisoning record. SATS Catering has also been the first flight kitchen to be awarded the ISO 9002 Certificate for production of inflight meals. It has contributed significantly to Singapore Airline’s success in providing excellent inflight service. A strong sense of mission coupled with management experience and culinary professionalism have resulted in the establishment of many joint‐venture kitchens all over the world through equity participation. Unveils the critical success factors of SATS Catering as management benchmarks for other companies.
VL  - 9
IS  - 4
SN  - 0954-478X
DO  - 10.1108/09544789710181862
UR  - https://doi.org/10.1108/09544789710181862
AU  - Yun Chang Zeph
AU  - Yong Yeong Wee
AU  - Loh Lawrence
PY  - 1997
Y1  - 1997/01/01
TI  - Critical success factors for Inflight Catering services: Singapore Airport Terminal Services’ practices as management benchmarks
T2  - The TQM Magazine
PB  - MCB UP Ltd
SP  - 255
EP  - 259
Y2  - 2024/04/19
ER  -