Critical success factors for Inflight Catering services: Singapore Airport Terminal Services’ practices as management benchmarks

Zeph Yun Chang (Faculty of Business Administration, National University of Singapore, Singapore)
Wee Yong Yeong (Faculty of Business Administration, National University of Singapore, Singapore)
Lawrence Loh (Faculty of Business Administration, National University of Singapore, Singapore)

The TQM Magazine

ISSN: 0954-478X

Publication date: 1 August 1997

Abstract

The Singapore Airport Terminal Services (SATS) Inflight Catering has maintained a 47‐year zero‐food‐poisoning record. SATS Catering has also been the first flight kitchen to be awarded the ISO 9002 Certificate for production of inflight meals. It has contributed significantly to Singapore Airline’s success in providing excellent inflight service. A strong sense of mission coupled with management experience and culinary professionalism have resulted in the establishment of many joint‐venture kitchens all over the world through equity participation. Unveils the critical success factors of SATS Catering as management benchmarks for other companies.

Keywords

Citation

Yun Chang, Z., Yong Yeong, W. and Loh, L. (1997), "Critical success factors for Inflight Catering services: Singapore Airport Terminal Services’ practices as management benchmarks", The TQM Magazine, Vol. 9 No. 4, pp. 255-259. https://doi.org/10.1108/09544789710181862

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Publisher

:

MCB UP Ltd

Copyright © 1997, MCB UP Limited

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