Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09684879710173398. When citing the article, please cite: Ian W. Hall, (1997), “Using ISO 9000 to improve customer service”, Training for Quality, Vol. 5 Iss: 3, pp. 126 - 129.

Citation

(1997), "Erratum", The TQM Magazine, Vol. 9 No. 5, pp. 324-327. https://doi.org/10.1108/09544789710178578