TY - JOUR AB - In today’s competitive environment, global competition has forced many companies to seek ways in which to improve their manufacturing performance. Describes a case study of a small/medium subcontract jobbing shop situated in the industrial heart of North West England, and explains how, despite considerable setbacks and hardship, the company managed to develop, integrate and sustain a number of key enablers into their corporate culture. Describes the organizational culture within which an approach to leadership, continuous improvement, innovation and employee development has allowed the entire workforce to continue their quest for total quality. Concludes by describing how these key enablers have considerably improved the organization’s performance and contributed towards its success and growth, resulting in a positive proactive culture based on best practices. VL - 9 IS - 3 SN - 0954-478X DO - 10.1108/09544789710168993 UR - https://doi.org/10.1108/09544789710168993 AU - Irani Zahir AU - Sharp John M. AU - Kagioglou Mike PY - 1997 Y1 - 1997/01/01 TI - Improving business performance through developing a corporate culture T2 - The TQM Magazine PB - MCB UP Ltd SP - 206 EP - 216 Y2 - 2024/05/11 ER -