TY - JOUR AB - By means of a case study, illustrates how a Midwest service organization in the USA was able to improve the efficiency and productivity of its support staff. Suggests that the process can be used by other service organizations wanting to improve the efficiency and productivity of their support staff personnel. VL - 9 IS - 3 SN - 0954-478X DO - 10.1108/09544789710168984 UR - https://doi.org/10.1108/09544789710168984 AU - Motwani Jaideep AU - Kumar Ashok PY - 1997 Y1 - 1997/01/01 TI - Improving the quality of support staff personnel T2 - The TQM Magazine PB - MCB UP Ltd SP - 201 EP - 205 Y2 - 2024/03/29 ER -