Staff quality management
Manon Fierens
(Director of CheckMark management support, a company specializing in research, consultancy and training in the field of quality, safety management, customer satisfaction research and recruitment and selection)
1835
Abstract
Describes a diagnostic instrument which measures the satisfaction of internal customers of staff units. Determines the critical quality characters of staff processes and presents a philosophy of staff quality management.
Keywords
Citation
Fierens, M. (1997), "Staff quality management", The TQM Magazine, Vol. 9 No. 2, pp. 128-134. https://doi.org/10.1108/09544789710165572
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited