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A systems model of effective teamwork

Hadyn Ingram (Tutor in the Department of Management Studies at the University of Surrey, Guildford, UK)
Richard Teare (Forte Professor of Hotel Management at the University of Surrey, Guildford, UK)
Eberhard Scheuing (Professor and Director of the Business Research Institute, St John’s University, New York, USA)
Colin Armistead (Royal Mail Professor of Operations Strategy and Management, Dorset Business School, Bournemouth University, Bournemouth, UK)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 1997


Argues that, despite increasing interest in teamwork, much of the literature on the subject is inconclusive and often derived from anecdote rather than primary research. Seeks to develop an empirically‐based conceptual framework with which to characterize effective teamwork in the hospitality industry. Reviews the literature and empirical research on the subject; then proposes a descriptive systems model of the key characteristics of effective teamwork featuring inputs, throughputs and outputs. Suggests that throughputs may be the greatest determinant of team effectiveness and that this may have implications for the way in which management approaches the development of self‐directed teams in the future.



Ingram, H., Teare, R., Scheuing, E. and Armistead, C. (1997), "A systems model of effective teamwork", The TQM Magazine, Vol. 9 No. 2, pp. 118-127.




Copyright © 1997, MCB UP Limited